Simi Mary Devasia
Assistant Professor - Selection Grade
Welcomgroup Graduate School of Hotel Administration | WGSHA 必威体育betway888 - 必威体育betway888 Academy of Higher Education
Qualification: Master of Tourism Management
CURRENT ACADEMIC ROLE & RESPONSIBILITIES
Simi Mary Devasia?is currently handling practical sessions as well as the theory classes, for the students of BHM and M.Sc (Dietetics and Applied Nutrition)?
SUBJECTS CURRENTLY TEACHING
| Subject | Semester / Year |
|---|---|
| Fundamentals of Front Office Operations | Semester 1 |
| Soft skill development | Semester 1 |
ACADEMIC QUALIFICATIONS
| Degree | Specialisation | Institute | Year of passing |
|---|---|---|---|
| MTM (Master of Tourism Management) | Tourism Management | Madurai Kamaraj University | . 1999 |
| M.A-(Masters of Arts) | French | University of Madras | 2006 |
| Executive Diploma in Human Resource Management (EDPHRM | Human Resource Management | XLRI, Jamshedpurt | 2017 |
Experience
| Institution / Organisation | Designation | Role | Tenure |
|---|---|---|---|
| Munnar Catering College, Munnar, Kerala | Principal | Principal | 1 year 10 months |
| Ecole Hoteliere Lavasa, Lavasa, Maharashtra | Learning Facilitator- French, Services Marketing | Teaching | 02 years |
| Amrapali Institute, Haldwani, Uttrakhand | Assistant Professor | Handling Subjects such as - Front Office Operation, French , Organization Behavior, Human Resources Management, Project work | 3.6 years |
| DINA Institute of Hotel and Businees Management, Pune, Maharashtra | Lecturer | Handling Subjects such as - Front Office Operation, French , Organization Behavior, Human Resources Management, Project work | 1 year |
| Vel's College of Science, Chennai, Tamilnadu | Head of the Department- Front Office | Handling Subjects such as - Front Office Operation, French , Project work | 5 years |
AREAS OF INTEREST, EXPERTISE AND RESEARCH
Area of Interest
Human Resource Management- Hotels, Training and Development - Hotels, French Language, Standard operating Practices- Hotels, Quality audits
Area of Expertise
Human Resource Management- Hotels, Training and Development - Hotels, French Language, Customer Relationship Management - Hotels, Standard Operating Practices- Hotels, Employee Engagement- Hotels, Setting of new hotel projects, Quality audits
Area of 必威体育betway888
Challenges faced in operating hotels / resorts, Challenges with respect to multi skill training of employees in hotels and resorts, Opportunities in Guest entertainment experiences, Emotional contagion in hotels, Eroding customer satisfaction in hotels
Professional Affiliations & Contributions
Has presented 5 case study researches and international conferences and the papers have also been published as part of the conference proceedings in ISSN and ISBN journals.
Won runner-up prize for the case study research at ICBM 必威体育betway888 Case Conference organized by ICBM, Hyderabad, 2021
Certified Qualified Learning Facilitator- 1 - Ecole Hoteliere Lausanne, Switzerland - 2014 In the role of Pre Opening Training Manager and opened 5 resorts across India with Sterling Holiday Resorts between 2014- 2017
In the role of Learning Manager and opening of Grand Hyatt Kochi, Bolgatty and Lulu 必威体育betway888 Convention Center, Kochi, Kerala - 2018
In the role of Cluster Training Manager and opened the first 5 star property in Rajamundhry, Andhra Pradesh with Manjeera Sarovar Premiere, 2021